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Xactly is aware of the security incident disclosed by F5, involving unauthorized access by a threat actor to F5's internal BIG-IP product development environment and engineering knowledge platforms.

Following an internal review, Xactly confirms that our internal network, product platform, source code repository, and customer data were NOT compromised as a result of the F5 incident. We do not utilize the specific affected F5 systems (BIG-IP, F5OS development environments) in our infrastructure.

Xactly remains committed to maintaining the highest level of security and transparency. For further security inquiries, please contact Xactly Infosec team.

System Status

System Status

System StatusAll products are currently functioning normally.

System Status

Xactly recognizes the importance of visibility into the system availability, scheduled maintenance, and overall reliability of the Xactly Incent Suite. This page displays the system maintenance announcements, including the current system status of the Xactly Incent Suite, as well as the Historic System Up Time of the Xactly Incent production environment.

Current System Status

All Products & Pods are online. As COVID-19 continues its spread across the globe, the health and safety of our employees, partners, and customers is our top priority. Xactly maintains disaster recovery and business continuity capabilities that have been carefully architected into our operational processes. We do not anticipate any service disruption or degradation during this outbreak. Please contact Xactly Support for a copy of our Disaster Recovery and Business Continuity Overview document or with any questions you may have.

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System Uptime

To determine the refresh status section that applies to your business, please refer to the URL in the browser window address bar when you log into Incent (example: “secure1.xactlycorp.com”). Note: Current month uptime is calculated on a month to date basis.

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